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Agentforce Testing Center enables teams to test Agentforce using synthetically generated data, ensuring accurate responses and actions — with complete monitoring of usage and feedback
New Data Cloud Sandboxes and Digital Wallet enhancements enable teams to test the entire AI and data lifecycle in secure test environments while transparently managing and optimizing costs
SAN FRANCISCO – November 20, 2024 – Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox environments, and transparently manage usage at scale.
AI agents are a new paradigm in software. They are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, agents need to be tested and configured without disrupting live production environments. This new toolchain — the first of its kind in the industry — will enable teams to test, deploy, and monitor AI agents with Agentforce at scale, with confidence, enabling every enterprise to become “agent-first.”
“Agentforce is helping businesses create a limitless workforce. To deliver this value fast, CIOs need new tools for testing and monitoring agentic systems,” said Adam Evans, EVP and GM for Salesforce AI Platform. “Salesforce introduced the concept of Application Lifecycle Management back in 2006 with Force.com. This new category of Agentic Lifecycle Management requires unique tools, and Salesforce is meeting the moment again with Agentforce Testing Center, which will help companies roll out trusted AI agents with no-code tools for testing, deploying, and monitoring in a secure, repeatable way.”
Innovation in action: Other vendors lack the necessary capabilities for customers to run the appropriate tests on their AI before deploying, which can lead to hallucinations, inaccurate results, and substandard customer experiences. Agentforce Testing Center — built on the enterprise-grade Salesforce Platform and integrated with Data Cloud — enables every organization to easily test and monitor AI agents so that they can deploy with confidence.
New capabilities include:
Customer and analyst perspectives:
“With nearly 3 million members, PenFed is committed to building relationships that go beyond transactions,” said Shree Reddy, CIO, PenFed. “Through the power of Data Cloud on the Salesforce Platform, we’re equipping our member service representatives with a complete, personalized view of each member’s journey. With the ability to properly test prior to deployment with Data Cloud Sandboxes, this enables us to provide faster, more accurate support and recommendations that truly reflect our commitment to their financial well-being. At PenFed, we’re here to support every member’s unique goals with care and understanding, helping them achieve their financial dreams.”
“To help engender trust in AI, every business investing in an agent strategy will need to think through how they pressure test an autonomous AI agent that can reason, retrieve data, and use tools. Salesforce is instilling confidence by using AI to test hundreds of variations of an agent’s interaction in parallel. With these enhancements and support for Agentforce and Data Cloud in familiar testing environments, this Testing Center will help Salesforce customers manage the unique needs of testing AI agents,” said Keith Kirkpatrick, Research Director, The Futurum Group.
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